And what is your pulse rate concerning the topic of "Customer Experience"?

14.05.2019

Did you know that positive customer experiences can lead to • satisfaction with the company, its performance and services

Did you know that positive customer experiences can lead to • satisfaction with the company, its performance and services, • recommendations, • less churn, • more turnover, • higher profitability and • more growth? Did you know that it is the task of "Customer Experience Management" to ensure such positive experiences? Customer experience pioneers should achieve annual growth rates twice as high as their competitors. And they have a 15% leaner organizational structure. Sounds tempting.

However, customer experience management is a very demanding task. For every third customer, only one bad experience is enough to turn away from the actually preferred provider. And in the energy industry, which is very complex from a customer perspective, such negative experiences are unfortunately still being made in many places.

Our aim as con|energy unternehmensberatung is to contribute to making the energy industry more customer-friendly, efficient and simple. This is something we can do very well for the challenge of "customer experience". Together with our partner Kantar, experts for customer experience research, consulting and implementation, we can offer you our pragmatic Pulse Check. As a result, you receive a documented status on all relevant aspects of the topic of customer experience in your company as well as individually prioritized action requirements.

Please feel free to arrange an appointment with us.

Kontakt:

Heike Hahn
+49 201 1022-265
hahn@conenergy.com